Listening Between the Lines
You monitor a handful of calls. What's happening on the rest?
HarkIQ Education analyses every call against nine quality dimensions built for international awarding bodies. Spot risk signals. Track handler performance. Protect centre relationships.
Your current view
Built for international awarding bodies · Nine quality dimensions designed for education · Risk signal detection for centre retention · Closed AI model — your data never used for training
The blind spot in centre relationship management
< 5%
Most awarding bodies review fewer than 5% of centre support calls. Quality decisions rely on isolated call listening and anecdotal feedback — not evidence.
1 in 4
When we analyse actual calls, roughly one in four contains a risk signal — competitor mentions, switching language, or unresolved prior issues. Most go undetected.
£2,400+
Every centre lost to a competitor represents thousands in annual fees. By the time a formal complaint arrives, the relationship is already damaged.
How HarkIQ Education works
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Analyse
HarkIQ scores every call against nine weighted quality dimensions designed for education centre support. Risk and commercial signals are flagged automatically.
Act
Your dashboard shows exactly where quality is strong, where it's weak, who needs coaching, and which centres need attention now.
See your calls clearly
This is what HarkIQ Education shows you. The overall HarkIQ Score, nine quality dimensions, risk signal detection, handler performance, and call type distribution — all from your actual calls.
HarkIQ Score
78
Calls Analysed
214
Risk Signal Rate
18%
Commercial Flags
31
Dimension Scores
Call Types
One platform. Three problems solved.
For Centre Relationship Managers
Stop guessing. Start knowing. HarkIQ scores every call your support team handles, so you can see exactly where quality is strong and where it needs work — with the data to prove it.
For Heads of Customer Service
Your team handles thousands of calls from centres worldwide. HarkIQ shows you handler performance across every dimension, so you can target coaching where it makes the biggest difference.
For Commercial Directors
Every call is a relationship signal. HarkIQ detects commercial opportunities — subject expansion, new registrations, upsell moments — and flags retention risks before they become losses.
The cost of not knowing
If HarkIQ helps you retain just two centres that would otherwise have switched to a competitor, it pays for itself many times over. Most organisations see the gap between perception and reality within their first 25 analyses.
Get in touch for pricing tailored to your organisation.
We had no way of knowing whether our centres were being looked after properly on the phones. HarkIQ gave us that visibility overnight. We identified three handlers who needed support and spotted a retention risk we'd have missed entirely.
— Head of Centre Support, International Awarding Body
Anonymised feedback. Individual results may vary.
See what you've been missing
Request a demo and we'll show you what HarkIQ Education reveals about your centre support calls. No commitment. Just clarity.
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